Booking Conditions.

1.1 The proposed programme of activities will be confirmed by receipt of a completed booking form either by e-mail or post. Not by telephone
1.2 Places can only be reserved by paying a deposit / booking fee. The amount will be agreed in advance which may be paid by cheques payable to Black Sheep Adventures. Notification of payment will be made by telephone or e-mail.
1.3 The balance of the fees are payable at latest on the day of the activity for private tuition, guidance & courses. Larger organisations may be invoiced against a purchase order or by arrangement giving 14 days from the completion of the course to pay the outstanding balance. Purchase orders should arrive before the start of the course.
1.4 Before making any booking we recommend you contact Black Sheep Adventures to discuss your requirements.
1.5 Outdoor activities are inherently dangerous and the risk of serious injury or death cannot be completely eliminated. Black Sheep Adventures takes every care to ensure the safety of both clients and staff and to minimise risk. Black Sheep Adventures has an excellent safety record; however participants should be aware of the risks involved and should take responsibility for their own actions.
1.6 Black Sheep Adventures will not take responsibility for any uninsured losses or damage to property.


Cancellation by clients.

2.1 All cancellations must be made in writing.
2.2 Cancellations more than 2 months prior to the start of the activity will receive a full refund. In the event of cancellation less than 2 months before the start date, Black Sheep Adventures will try to resell the dates and allocate tutors alternative work and refund any deposit less admin cost. £15
2.3 In the event of Black Sheep Adventures not being able to resell the dates or re allocate work to tutors the deposit will be retained.
2.4 Under certain circumstances dates may be changed and deposits or full payments may be held in credit in respect of future alternative dates.
2.5 A postponement is ultimately a cancellation and a re-booking.


Cancellation by Black Sheep Adventures.

In the unlikely event of this occurring we will:
3.1 Offer a total refund of any monies paid.
3.2 Offer alternative dates.
3.3 Make arrangements with another provider on your behalf.
We reserve the right to either cancel outright or remove individuals from any course at any time due to inappropriate behaviour, suspicion of participants being under the influence of alcohol or drugs, lack of suitable clothing, uncompleted consent forms or lack of group supervision by accompanying staff.


Deliberate misuse & Neglect of equipment

Any losses or damage caused to equipment by the willful actions of an individual will be invoiced to the body or organisation booking activities on that persons behalf.


Minimum numbers contract:

4.1 Party leaders are advised to collect funds from their groups in good time to allow changes given the terms above. We advise that when booking you book for a guaranteed number of places.
4.2 If numbers increase you may advise us in writing or by email and we will supply additional staff and resources as required. This increase will reflect in the final invoice accordingly.
4.3 Should numbers reduce from the original booking the organisation will be expected to cover any loss of income to Black Sheep Adventures. This policy will be strictly enforced to cover any loss we incur in respect to employment contracts with our staff.


Exceptional circumstances

In circumstances where cancellation may be necessary such as extreme weather conditions, flooding effecting caves and potholes, rivers rising, fire risk on moorland areas or access restrictions placed on the public such as foot and mouth in 2001. Or industrial action effecting flights and ferries for overseas expeditions a fair solution will be agreed between parties. Personal insurance against cancellation is recommended.

	We offer a professional and expert service. Contact us today... 0845.310.5388 Black Sheep Adventures High Cliff Cottage, Church Street, Talgarth, Powys, LD3 0BL. You can also contact us by filling out our enquiry form.

PRIVACY POLICY

Protecting your privacy is important to Black Sheep Adventures (BSAdventures). Every time we collect or otherwise deal with your personal information, we will adhere to the principles contained in the Data Protection Act 1998.

BSAdventures will collect personal information from you only when it is specifically and knowingly provided by you for the purpose which we have disclosed to you. We collect certain non-personally identifiable information when you visit the BSAdventures website, as part of the standard operation of our server, by using Cookie Technology.

This technology does not personally identify you or extract any information from your computer. Rather, Cookie Technology is used to provide an enhanced online experience, to measure and monitor the use of our website and to improve its design and content.

The information this technology collects may include: the name of your Internet service provider, the date and time you accessed the website, the Internet address of the website from which you enter our website and where you go after you leave our website. Data that would personally identify you is known only when voluntarily submitted.
When you contact us, we will use your details to reply to your specific query. Your information will not be held longer than is necessary for the purposes of your query. If you have chosen to join our database, from time to time we may also use your e-mail address to tell you about the latest promotional offer, competition or product launch. We will not share or use your information without your prior consent.